Your data. Your AI. It’s time.

Find the right answer sooner.

AI can support your technical customer service with product knowledge and proven solutions.

Make previously solved customer problems easy to find.
Document new customer solutions efficiently.
Identify the right specialists in your business.

Safety-related questions still require specialist review.

Search less. Understand more.

Tyming AI connects enquiries with approved manuals, product versions and known solutions. It suggests relevant sources to employees, helping route safety-related questions efficiently for expert review.

SearchConsolidateDraftReview & decide

Today, the team handles each step.

Example workflow · not measured time savings

Current sources instead of plausible guesses.

Product variant, document version and validity determine answer quality. Together, we define permitted documents and escalation points. Deployment starts with a limited subject area.

1Find solution

2Check sources

3Expert review

Find prior solutions and relevant product information.

Find solution

Find prior solutions and relevant product information.

Check sources

Check results against current documents.

Expert review

Involve specialists and document new solutions.

Illustrative workflow · to be defined together

More time for your customers. Better Tyming.

Which recurring enquiries slow your service team down? Together, we’ll explore how AI could make existing knowledge accessible and support the response process.

Let's talk

Know-how ROI

Illustration of Dr. Björn Lüssow in conversation at a desk — Dr. Björn LüssowManaging Director, Tyming GmbH